Navigation Without Explanation

June 5, 2008

Word spread through the blogosphere yesterday that Acer will be pushing Linux options more aggressively for its desktop and notebook computers. As an Ubuntu user, this excited me; my Dell notebook is going on 3 1/2 years, and its screen was damaged in a freak rubbing alcohol incident, so I’ll be looking to upgrade in the next year or so. So, I stopped by the Acer website to peruse the company’s offerings. After selecting notebook computers from the global menu, I was given a single way in which to view the selection of notebooks:

The present one model for laptop selection: product name. This is little help to me, as my criteria for selection is a delicate mixture of price, size, RAM, and hard disk space. But instead of being given the option to pivot on these attributes I must, instead, select one, review it, go back, select one, review it, and so on.

Acer has other problems, too. I encountered a “too many peoplare accessing this page error” numerous times while visting the site.

Acer's errors

You contrast that with Dell’s laptop picker (below), and how can Acer expect to compete? Seriously?